10-Year Anniversary Sale — 20% OFF all window vents!

Shipping policy

Processing & Shipping

All of our products are made to order. Please allow 7–10 business days for your order to be manufactured and shipped. Business days are Monday through Friday and do not include weekends or holidays.

Domestic orders are shipped via USPS or UPS. We select the carrier that provides the best estimated delivery time based on your location at the time your shipping label is created.

Once shipped, most domestic orders arrive within 1–5 business days. Please note that delivery estimates are estimates only and may be affected by seasonal demand, carrier delays, severe weather, customs processing, or other unforeseen events.

Please verify that your shipping address is correct before completing your order. Visual Autowerks is not responsible for delays, returned packages, or additional shipping charges resulting from an incorrect or incomplete shipping address provided at checkout.

Once your order has been accepted by the shipping carrier, delivery is entirely handled by USPS or UPS (or their international shipping partners). While we're always happy to assist when possible, we only have access to the same tracking information that is available to you. For the most current tracking updates, delivery questions, or requests to hold, reroute, or locate a package, please contact the shipping carrier directly using the tracking number provided in your shipping confirmation email.

International Orders, Customs & Import Fees

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other government-imposed charges once the shipment arrives in the destination country.

These fees are not included in your purchase price or shipping cost and are the sole responsibility of the buyer. Visual Autowerks has no control over these charges and cannot estimate or reimburse them, as they are determined by your country's customs authorities and the shipping carrier.

Refusing a shipment due to unpaid customs or import fees may result in the package being returned or abandoned by the carrier. Any return shipping charges, customs fees, or carrier fees incurred as a result of a refused shipment will be deducted from any eligible refund.

Damaged, Lost, or Undelivered Shipments

If your package arrives damaged or appears to be lost, please contact us as soon as possible.

We will gladly assist you in filing a shipping claim and, if required by the carrier, provide any documentation or claim forms needed to complete the process. Once a claim is approved, a replacement order will be sent at no additional cost.

Please note that shipping carriers have mandatory waiting periods before a lost package claim can be submitted:

  • Domestic shipments: Claims may be filed 20 days after the shipment date.

  • International shipments: Claims may be filed 40 days after the shipment date.

These waiting periods are established by the shipping carriers and cannot be expedited by Visual Autowerks.